Empathy Consumer Solutions is committed to timely and safe delivery of your skincare products.

1. Shipping Areas

We ship across India. Unserviceable areas will be flagged during checkout.

2. Order Processing Time

• Orders are processed within 1–2 business days.

• Delivery takes approximately 3–7 business days depending on your location.

3. Shipping Charges

• Free shipping on prepaid orders over ₹499.

• ₹49 standard shipping charge on orders below ₹499.

4. Order Tracking

You will receive an SMS or email with a tracking link once your order is shipped.

5. Delays

understanding.

Natural events, holidays, or courier delays may affect delivery time. We appreciate your

6. Damaged Parcels

If you receive a damaged or tampered package, take photos and contact us immediately at

info@empathycares.in.