At Empathy Consumer Solutions, customer satisfaction is our priority. If you’re not fully satisfied

with your purchase, we’re here to help.

1. Eligibility for Returns

• Returns must be requested within 7 days of receiving the product.

• Product must be unused, unopened, and in original packaging.

• A valid order ID or proof of purchase is required.

2. Non-Returnable Items

• Opened or used skincare products

• Items damaged due to misuse

• Clearance or promotional items

3. Refund Process

• After we receive and inspect the returned product, we’ll notify you.

• Approved refunds will be processed to your original payment method within 5–7 business

days.

4. Return Shipping

• Return shipping cost is the buyer’s responsibility unless the item is damaged or incorrect.

• Use a trackable courier service when returning items.

5. Need Help?

Email us at info@empathycares.in.